North America
North America
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Client Testimonials

Hear from some of our North American clients.

Client testimonials provide evidence of some of the great work we’ve done for many happy customers. Almost all our work comes from word of mouth referrals and recommendations – we have a proud history of satisfied customers and usually establish long-term relationships.

Below is a sample of what some of our clients have said about working with us.

CTEEP, BRAZIL

“The integrated TWPL approach to people, processes and tools is really building a robust asset management environment in ISA CTEEP and helping us to act as a team instead of “silos”.  And, just 12 months into the 3-year roadmap, this is already yielding evident culture change as well as multi-million dollar benefits.” Renato Bossolan, Programme Manager, CTEEP Asset Management, Brazil

ENBRIDGE GAS DISTRIBUTION, CANADA

“We selected TWPL to create a plan for Enbridge Gas Distribution (EGD) to further develop its asset management capabilities. We selected TWPL because we were impressed by their expertise in addressing both the technical, people and financial issues related to infrastructure asset management. The TWPL team successfully identified EGD’s asset management strengths and gaps by completing a series of Interactive Assessment interviews and focus groups. They then ran a number of Roadmapping workshops to develop a realistic, coordinated way forward. The resulting plan will now be fully executed at EGD.” Cindy Graham, Manager, Integrity Management.

HYDRO ONE, TORONTO

“Hydro One has had a long and very productive relationship with The Woodhouse Partnership Ltd (TWPL). Our first encounter occurred when Hydro One was one of the international participants in the revamping of the British Standards Institution’s Publicly Available Specification (BSI PAS) 55 that was issued in 2008. By that time, Hydro One had made the strategic decision to follow Asset Management methodology because of its anticipated efficiencies and productivity improvement. The strong leadership that TWPL provided in the revamping of BIS PAS 55 demonstrated to us that they could provide us with astute and experienced guidance in our application of Asset Management within Hydro One.

“We engaged TWPL in 2009 to provide us with an independent review of the state of Asset Management in Hydro One following the format of BIS PAS 55. This review provided us with a gap analysis between our existing asset management activities and internationally recognized good practices. We have used the results of this review to guide our further development of asset management practice within Hydro One.

“Subsequent to this review, we engaged TWPL to assist the development of our staff, analytic approaches and tools in the further refinement of our asset management practice. There have been many success stories for Hydro One arising from this relationship. As one example, we were having problems with the performance of our SF6 breakers. Breakers are, essentially, large switches that we use to connect and disconnect large generators or loads to the grid. Breakers have an insulating medium that inhibits arcing or flash-over as the breaker makes or breaks the connection to the grid. Arcing can result in damage to equipment and is a safety hazard. With an SF6 breaker, the insulating medium is SF6 or sulphur hexafluoride gas.

“We were having problems with the performance of these breakers and these problems were resulting in interruptions to the delivery of power to our customers. With TWPL, we started a review of our asset management strategy with respect to our SF6 breakers and we found that there appeared to gaps in maintenance and asset management strategy on SF6 breakers.  What did we do? We improved our asset analytics to identify the truly badly performing assets, we targeted improved maintenance and refurbishment actions at those assets, and we conducted training programs with the maintainers to address issues in the field. With this asset management strategy implementation, we reduced the trouble calls and interruptions to customer service by 21% over a period of 3 years and we reduced SF6 gas leaks by 26%.

“In conclusion, Hydro One’s relationship with TWPL has aid us considerably in improving our asset management practice and realizing significant value for our company and our customers.”David Curtis, Director, Engineering Talent Management, Hydro One, Canada

THE CITY OF CALGARY

“The facilitators brought their many years of hands on experience to the table, leveraging a number of real life case studies, to demonstrate how asset management touches the ground, in terms of organizational effectiveness and structure, business skills and training as well as facilitating organizational change.  In the words of one of the workshop’s attendees: This is exactly how we should be running our business.”Steve Wyton, Manager, Corporate Asset Management, Instrastructure Services, The City of Calgary